Issues resolution

Early identification of issues, development of a resolution plan plus coherent review and closure processes are the key to successful issue resolution. With Klick, this best practice is in-built. Once an issue has been raised it is not shown as completed until it has been completed to the satisfaction of the originator of the issue. Completing the circle in this way ensures there are no misunderstandings or costly changes late in the project.

Klick offers other practical features:

• RAG (Red Amber Green)- traffic light status
• Customisation of GUI (Graphical user Interface)
• Selection of parent, selects child and vice versa
• Full real-time audit trail
• Reporting capability & graphical chart generation
• Search & filtering
• Ability to save queries
• User & system statistics
• Data integrity, automatic log of visits, administration rights, audit trail